It's important to add people to your MultiTracks.com setlists so your team members and team leaders have the visibility they need to practice in advance, and even use features like Playback Sync on stage with the ChartBuilder app. With Planning Center Setlist Import, your scheduled team in Planning Center, will be auto-added to your MultiTracks.com setlists.
What's required?
In order for this auto-adding functionality to work, you'll need the following:
Planning Center and MultiTracks.com accounts are connected. (Article Help)
MultiTracks.com people have their MultiTracks.com fully setup and active.
(More info below)MultiTracks.com people are linked to the appropriate Planning Center person.
(More info in article "HOW TO | Link Planning Center People.")
And that's it! Enjoy the convenience of people being auto-added to MultiTracks.com setlists imported from Planning Center.
Which people or teams are auto-added?
Currently, any user, from any team attached to a Planning Center Plan, will be auto-added to the MultiTracks.com imported Planning Center setlist if they meet those above requirements.
With Auto Update on, people added to or removed from the plan in Planning Center are added to or removed from the MultiTracks.com setlist within 1–2 minutes. See what changed in September 2026.
Why are some of team members not auto-adding?
If people are not auto adding to MultiTracks.com setlists, it means they do not meat the above requirements. The most common cause is the user's "Status" on their MultiTracks.com account. This can be found on the People Page by any admin on the MultiTracks.com account.
If the user does not have a green active status, they will not be auto-added to setlists.
A yellow status icon with no description on the People Page means that user hasn't accepted our new Terms and Conditions updated in July 2022. Resolve by asking the team member to sign into their MultiTracks.com account to update their account, and update their MultiTracks.com account.
