For Bidders
Help documents for bidders
By Team and 1 other2 authors28 articles
- What do I do if the item doesn't match its description?While rare, there are times where the item isn't exactly what you expected it to be.
- All About SMS Outbid NotificationsDo you want to start or stop receiving text/sms notifications when you are outbid?
- Removing or lowering a Proxy BidHow to remove or lower your proxy/maximum bid
- Watching Items and AuctionsHow to watch auctions or items you are interested in.
- I won my auction what's next?What happens after you win: contact the seller, and pay via Pay Now or the agency depending on the invoice.
- Why do I have to re-enter my credit card information after I already did it during registration?
- Why did my bid go to my maximum bid?
- I won the auction, how do I contact the seller?How to contact the seller after you win, via winning email, Contact on the listing, or Won auctions.
- How do I search by state?Filter Municibid listings by state using the Locations panel on Browse.
- Can I have more than one credit card on file?
- How do I know if an item has a reserve?Check the listing bid panel for Reserve not met, Reserve met, or No reserve.
- How do I ask the seller a question?Ask a listing question in Questions & Answers. All Q&A is public.
- How do title transfers work?Municibid doesn’t handle titles — ask the selling agency in Questions & Answers.
- Can I cancel/reduce my bid after I submit it?Bids are binding. You can release a proxy maximum with Release my maximum, but your current bid stays.
- I need more information on the item then what is already listed.
- The seller has not answered my question yet.
- All about Proxy BiddingHow proxy (maximum) bidding works on Municibid: placing a proxy bid, how Municibid bids for you (including toward a reserve), checking your status, and raising or releasing your maximum.
- What is a reserve price?
- Why did the auction end later than the closing time?
- Why was someone able to bid less than the bid increment?
- Why can't I bid less than the starting bid if there is no reserve?Starting Bids vs. Reserve Prices - what's the difference?
- Why is there an open invoice for an item I already paid for and picked up?This explains why you may see an open invoice in your Municibid account even after paying for and picking up an item.
- How do I get notified when an agency posts new listings?Follow a selling agency to get notified when they post new listings.
- Why is my Municibid account restricted?