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I forgot to cancel before renewal — what now?

Written by Ashley Johnson

Short answer

Turn auto-renew off now to prevent future renewals, then contact support if you want the latest charge reviewed.

Steps

  1. Open the app.

  2. Go to Settings → Manage Subscription.

  3. Cancel the subscription.

  4. Contact support with your receipt/invoice or charge details.

Important

Refund eligibility is reviewed case by case. Turning off auto-renew does not automatically refund a past charge.

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