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I forgot to cancel before renewal — what now?

Written by Ashley Johnson

Short answer

Turn auto-renew off now to prevent future renewals, then contact support if you want the latest charge reviewed.

Steps

  1. Open the app.

  2. Go to SettingsManage Subscription.

  3. Cancel the subscription.

  4. Contact support with your receipt/invoice or charge details.

Important

Refund eligibility is reviewed case by case. Turning off auto-renew does not automatically refund a past charge.

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