Short answer
Refund requests are reviewed case by case.
What may help the review
The wrong country or region was selected by mistake.
The purchase was duplicated by mistake.
A compatibility issue was discovered before the eSIM was used.
The eSIM was not installed or used.
What to send support
The email used for purchase.
Receipt or invoice number, if available.
What you meant to buy.
What you bought instead.
Whether the eSIM was installed or used.
Important
Submitting a request does not guarantee a refund. Support will review the case.