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I was charged twice — what should I do?

Written by Ashley Johnson

Short answer

First check whether the charges are two different plans, a renewal plus a new purchase, or a true duplicate charge.

What to check

  • Compare the dates and amounts.

  • Check whether one charge is a renewal and the other is a new purchase.

  • Open the app and review the plans on the account.

If it still looks wrong

Contact support and send:

  • screenshots of both charges;

  • receipt or invoice numbers if available;

  • purchase email;

  • charge dates and amounts.

Support will review the case.

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