Some eSIMs occasionally have issues connecting to the cellular network in the region if new network registration attempts are made in a very short amount of time. If you have successfully installed and activated your eSIM but you are not receiving connectivity, there are a few things you can try:
Switching Data Roaming OFF and ON again.
Turning Airplane Mode ON and OFF again.
Turning the eSIM itself OFF and ON again.
Restarting your phone.
While troubleshooting, please do NOT delete your eSIM, as it will no longer be valid after deletion.
If you’re still facing issues with connectivity after trying the troubleshooting methods, please contact customer service via chat or in-app chat.
When you reach out to customer support, please provide screenshots that indicate you are no longer receiving service, so we can help diagnose the issue and help you resolve it.