We’re sorry to hear that the cleaning didn’t meet your expectations. You must log the incident on our platform in addition to contacting our support team.
Procedure:
Log in to your Muppy profile.
Navigate to your reservation section and select the "Report Incident" option.
Fill out the form with all the details of the issue. 📝
It’s important to attach photos or videos that show the problem.
You can also reach out to our team through the contact form on our website or by emailing us at info@muppy.com. 📧
Our team will review the situation and coordinate with the necessary service providers to resolve it as quickly as possible. Thank you for bringing it to our attention! 😊