Responding to reviews left by students is highly recommended. It brings your public profile to life and shows the level of care and trust you share with your students. Consider the primary audience of your replies to be potential students and use your replies as an opportunity to communicate your values as a teacher.
Why should I add feedback to my review?
The reviews left by students on the platform are overwhelmingly positive. Occasionally, students, justly or otherwise, might use the feature to describe a negative experience. Regardless, responding to a review helps you appear present, caring and diligent towards your students. This creates a positive sign for prospective new students viewing your profile.
How will I know when a student has left a review?
You will receive an email from us to notify you when a student leaves a review for you.
Where can I add feedback to my review?
Click the "Your profile is visible" link at the top left of your page
Scroll down to the reviews section where you can “write a comment”
Press this and leave your response to the review
What kind of response should I add for positive reviews?
Most importantly, thank the student for taking the time to leave the review
If the review mentions your teaching approach, use this to communicate to your audience how important this element of tuition is to you
Consider adding how much you enjoy teaching this student
What kind of response should I add for negative reviews?
Thank the student for taking the time to leave the review
Remember, your primary audience here is not the student who left the review but future students who are viewing your profile
Think of your response as an opportunity to present the responsibility and care you put into your teaching
Try to find some common ground with the reviewer and show empathy with their point of view
The support team at MusicTeachers.co.uk can help you respond in the best way. Contact us at info@musicteachers.co.uk to request our help
What should I do if I feel a review is abusive or untrue
Write to info@musicteachers.co.uk so we can investigate the review. We will contact you by phone to discuss the circumstances that led to the review being written and see how best we can support you in this. We will then contact the student to discuss it further with them to work out the best course of action.
Read here to find out how a student can leave you a review.