This article will cover the scenario: you see the following message when you are purchasing lessons - Something went wrong. Please contact our office. If you are looking for information on purchasing lessons you can read our article which can help you with this.
What can I do if I see the message - "something went wrong, please contact our office?"
Students sometimes see this message when cookies on their device - laptop, desktop, mobile device or phone - cause problems. It can happen if you have visited the payment gate previously but not checked out.
There are 3 solutions we can suggest to help this situation:
Log in to your MusicTeachers account from a different device and purchase your lessons from there
Clear the cookies // cache on your internet browser
Use a different internet browser
Any of these above solutions should be successful.
If, after trying these solutions, you still cannot continue with the payment, please email us at info@musicteachers.co.uk. We will look into this further for you.