This article will explain the notice period required for the cancellation of lessons booked and when a refund of lessons purchased may be requested.
Three systems can be used to book lessons at MusicTeachers.co.uk and the rules for each are different.
The teacher can book lessons using any of the following systems:
Lesson blocks/Credits - Single lessons and Blocks of lessons
Offers/Trial Lessons
Group Lessons
Lesson blocks/Credits system
A minimum notice period of 24 hours should be given directly to the teacher to cancel a lesson booked via the Lesson blocks/Credits system. This covers both single lessons and blocks of lessons. Notice can be given by sending your teacher a message using your inbox.
A cancelled lesson credit will be returned to your student account where your teacher can use it to rebook the lesson at a future time.
If a cash refund is required, your teacher is unable to process this. Please email the support team with your request and reason at info@musicteachers.co.uk. You can request a refund of unused lesson credits up to 12 months from the date of purchase.
Offers/Trial Lessons system
Offers and Trial Lessons have the same options for refunds and cancellations during the booking process and the details below apply to both types of bookings.
Please note that all Offers and Trial Lessons are subject to a 14-day cooling-off period, starting on the date of purchase. Within this period, all students have the right to cancel the booking and receive a full refund, unless they attend a lesson that is part of that booking. In that situation, the cooling-off period ends.
The teacher can customise the refunds and cancellations policy when creating the Offer or Trial Lesson to suit their needs from the options shown below:
If a student decides to cancel a lesson in an Offer or a Trial Lesson (teacher chooses 1 option):
Make-up lessons will not be offered.
Make-up lessons will be offered where possible but can’t be guaranteed. A notice period of X days is required ahead of cancellation.
Make-up lessons will be offered. A notice period of X days is required ahead of cancellation.
If a student decides to cancel an entire offer (teacher chooses 1 option):
No refunds will be possible once the offer is paid and the cooling-off period ends.
Refunds on lessons which are part of the offer will be given after a notice period of X days.
(where X is the number of whole days chosen by the teacher)
Please check the terms and conditions of your Offer set by your teacher. You can view your Offer by clicking on the Offers tab located on the top navigation bar of your student account.
Please note - after a lesson date/time has passed, refunds are not possible and lesson details cannot be amended.
Group Lessons system
Please note that all Group Lessons are subject to a 14-day cooling-off period, starting on the date of purchase. Within this period, all students have the right to cancel the Group Lesson registration and receive a full refund, unless they attend a lesson that is part of the Group Lesson booking. In this case, the cooling-off period ends.
To cancel Confirmed Group Lessons within the 14-day cancellation period the student must send the teacher a message with the instruction to cancel the Group Lesson registration.
If a Confirmed Group Lesson is cancelled by a student within the 14-day cancellation period, the price for these lessons will be refunded to the student.
The student may not cancel a Confirmed Group Lesson if they attend one or more of the lessons forming part of the Confirmed Group Lesson, as at this point, the student’s right to cancel will have expired and the student will be obliged to pay for all Group Lessons created by the teacher in the Group Lesson booking.
If any Group Lesson that forms part of a Confirmed Group Lesson booking is cancelled by the teacher (at any time), the teacher shall reschedule the relevant Group Lesson for an alternative time and date mutually convenient to the teacher and the student(s).