It is always the teacher that performs these actions and you do all of the following from within your teacher account.
However, if the lesson to be cancelled or rescheduled is within 24 hours of the start time (or in the past), the MusicTeachers support team must action the changes. This ensures that records of payments to teachers and charges to students are accurate. You should email the support team at info@musicteachers.co.uk if you need any other help cancelling or rescheduling a lesson.
Three systems are used to book lessons at MusicTeachers and the cancellations and rescheduling process is different for each system.
You can book lessons using any of the following systems:
Blocks of Lessons/Credits
Offers/Trial Lessons
Group Lessons
Blocks of Lessons/Credits
Cancellation or rescheduling of a lesson booked via a block of lessons/credit is processed from the calendar within the teacher’s account.
To cancel a lesson booked via a lesson credit:
Login to your “Calendar” on the top navigation bar
Find the lesson in question - you may wish to adjust the view from week to month or list view to more easily locate the lesson
Click on the lesson you wish to cancel
Click “Cancel” to cancel the lesson
A confirmation pop-up appears showing the lesson details and providing a text box where you can type a custom message to send to the student. An automatic notification email will also be sent confirming the lesson has been cancelled
The pop-up box asks “Are you sure you want to cancel the lesson?”
Click “Yes” to cancel the lesson
Click “No” to abandon the cancellation process
To reschedule a lesson booked via a credit:
Login to your “Calendar” on the top navigation bar
Find the lesson in question - you may wish to adjust the view from week to month or list view to more easily locate the lesson
Click on the lesson you wish to cancel
Click “Edit” to modify the lesson booking
A confirmation pop-up appears showing the lesson details
Set the new date and time for the lesson in the “Move to” box
You can change the teaching location in the “Location” drop-down menu
There is a text box where you can type a custom message to send to the student along with the automatic notification email they will receive confirming the lesson has been rescheduled
Click “Save and send email” to commit the changes to the lesson booking
Click “Cancel” to abandon the editing process
Offers/Trial Lesson
Cancellation or rescheduling of a lesson booked via an Offer/Trial Lesson is done from the Offers page within the teacher’s account.
It is only possible to reschedule a lesson in an Offer if the lesson is at least 24 hours away.
Login to “Offers” on the top navigation bar
Find the Offer in question - you can quickly view all the lessons in an Offer using the down arrow below the Offer title
Click “Edit” for the Offer in question
Scroll down in the Offer creation page to view the lesson dates and times
Click on the date and/or time of a lesson in the Offer to modify itSet the new date and time for the lesson in the “Move to” box
Click “Save” to commit the changes to the lesson booking
Click “Cancel” to abandon the editing process
Group Lessons
Login to “Group Lessons” from the top menu
Find the Group in question - you can quickly view all the lessons in a Group using the down arrow below the Group title
Click “Edit” for the Group in question
Scroll down in the Group creation page to view the lesson dates and times
Click on the date and/or time of a lesson in the Group to modify it. Set the new date and time for the lesson
Click “Save changes to public group” to commit the changes to the lesson booking
If you have any problems with making these amendments please contact us at Support by emailing info@musicteachers.co.uk and we will be happy to help.