If you are able to sign into your account and see the list of saved designs, but when you click on one to open it, it doesn't open or you see a blank screen, this can be caused for a few different reasons.
Typically, this is caused by an ad blocker or image blocker on the web browser or anti-virus software on the device. This may need to be shut off. The best way to learn about shutting off ad or image blockers is a quick Google search.
This could also be caused by the cache and/or cookies in the web browser. Using an incognito or private browser is a good way to test if that is what is causing the issue.
If you are using a work network, please try disconnecting from the work network internet connection.
If you happened to use a bookmarked URL to access our website, it would be best to remove the bookmarked URL and go to www.musthavemenus.com then sign in and try to access the design.
If you have tried all of the above and are still seeing issues opening menu designs, please leave our customer service a message. Or chat with us live during our normal business hours of Monday through Friday 6am-4pm Pacific Time. Or email us at support@musthavemenus.com.