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Why Is My Picture Missing From A Campaign?
Why Is My Picture Missing From A Campaign?

Trouble shooting missing image on landing page or social media branding

Danny avatar
Written by Danny
Updated over a week ago

If your profile image is missing from your landing page:

1 - Click on Update Profile under My Account and make sure the dotted box is surrounding the section of your Profile Picture.

2 - Hit SAVE at the bottom of the page.

3 - Go to Dashboard and click on edit campaign for the campaign you want to update and then simply hit SAVE & PUBLISH on the bottom of the page.

4 - This will regenerate the campaign and add your profile image to the landing page.

If your image is missing from your social media branding:

1 - Head to settings > manage social branding

2 - Edit the social media branding you wish to change.

3 - Make sure the crop box is surrounding the area of the picture you wish to show then re-save the social media branding.

4 - Once the branding has been re-saved and is correct please go to your Dashboard then edit and re-save the campaign. Once the social media posts re-generate the social media branding will be the updated and correct version.

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