Postmark Integration
If you are using MDC, you may have noticed that there is an option to integrate with Postmark for sending emails. This integration allows for a more personal and branded way to send emails to your users. In this article, we will go over the types of emails that are be sent through this integration and how to ensure that it is set up correctly.
Types of Emails Sent via Postmark Integration
With the Postmark integration, MDC is able to send the following types of emails via your custom email address (eg. hello@[yourcompany].com):
Join Team Invitations
Password Reset Requests for Team Members
New Comment Notifications
New Assignment Notifications
These emails are important for keeping your users informed and up-to-date on any changes or updates within your MDC account.
Checking Email Notifications in MDC
In order for the Postmark integration to work properly, it is important to make sure that your users have turned on email notifications for Comments and Assigned to notifications. This can be done by following these steps:
Navigate to Settings > Profile
Scroll to Email Notification
Make sure the relevant email notifications are checked
If these options are not turned on, the Postmark integration will not be able to send the corresponding emails to your users.
Setting Up Postmark
Before using the Postmark integration, it is important to make sure that your account and domain have been approved by Postmark. This can be done by following these steps:
Additionally, it is important to have authentication set up for your Postmark account. This includes DKIM, SPF, and DMARC. These can be set up by following the instructions provided by Postmark here.
Contact Us
If you continue to experience issues with the Postmark integration, please do not hesitate to contact us for further assistance. Our support team will be happy to help you troubleshoot and resolve any issues you may be having.