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Setup Support for Team Members
Setup Support for Team Members

How to link your own support contacts for Team Members and Clients

Kim Rounsefell avatar
Written by Kim Rounsefell
Updated over 3 weeks ago

How Support Works in MDC

At MDC, we strive to provide the best support possible for our users. We understand that sometimes you may need assistance with setting up or using our platform, and we are here to help.

Support for Team Owners

As a team owner, you have access to our support widget. This widget is designed to guide you through the setup process and provide chat and email support. You can access this widget by clicking on the support icon in the bottom right corner of your dashboard.

Support for Team Members

Team members also have access to support, but in a slightly different way. As part of our whitelabeling design, we aim to keep ourselves anonymous to your clients. This means that team members do not have access to the MDC support widget.

However, we still offer support for team members through our whitelabeled support. This support is designed to guide team members in the general use of MDC, rather than the setup process.

How to Setup Custom Support

If you would like to provide your own custom support for your team, you have two options:

Adding a Contact Email and Basic Widget

To add a contact email and widget, follow these steps:

  • Navigate to Settings > Master Settings

  • Scroll to 'Custom Links'

  • Enter your support email address and a link to your own help documentation if available

  • Click 'Save'

Adding a Custom Chatbot

If you have the CMO plan, you can add your own custom chatbot to provide support for your team. To do this, follow these steps:

  • Navigate to Settings > Master Settings

  • Scroll to 'Custom Links'

  • Copy your chatbot code snippet in the Chatbot input box and click 'Save'

With these options, you can provide your team with the support they need while still maintaining your agency's branding and anonymity. If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team.

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