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I subscribed on the website, but books are still locked in the app

Written by Support team

If you subscribed on our website but can't read all books in the app, the most likely reason is that you're logged in to the app with a different account.
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Make sure you're logged in with the same account you used on the website — see Logging in to the app — and what carries over from the web for step-by-step instructions.
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If you're already logged in with the correct account and still can't read all books, please reach out to us:

  1. Open the My Passion app

  2. Go to Profile and tap Contact Us

  3. Choose how you'd like to reach us: Email or Live chat

  4. Send us a message describing the issue, and our team will help you sort it out


Need help?

If you still have questions, we're happy to help — reach out to us at support@muse-app.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.

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