Cancelling a Single Line Item
Email accounts.receivable@telusagcg.com with your request. We'll issue a credit against your current invoice, and you'll only pay the remaining balance.
Cancelling Your Full Subscription
Important: Email within 2 weeks of your renewal date to accounts.receivable@telusagcg.com
Include in your email:
Your reasons for cancellation
Invoice number
Account name and number
We'll issue a full credit against your current invoice and cancel all future renewals.
What Happens After Cancellation
At renewal date: Your account will be locked
Days 1–30: You can access your data and download reports or attachments
⚠️ Download and save any data you need within the first 30 days.
⚠️ Critical Action Required: Export Essential Payroll Reports
Deadline: Complete within 30 days
These reports are required for HMRC compliance and year-end tax reporting. Exporting them now ensures you have permanent records before your subscription ends.
Reports to Export and Print
1. P11 Working Sheet
Purpose: Employee tax records and HMRC compliance
Export for all employees
Include Weeks 1-53 and Months 1-12
Keep for your records and tax submissions
2. History Summary
Purpose: Complete payment history for audit and reference
Export all payments
Include Weeks 1-53 and Months 1-12
Covers all staff members
3. P30 Summary
Purpose: Year-end tax reporting and HMRC submissions
Critical for final tax year reconciliation
Required for official HMRC documentation
Next Steps
Export all three reports from your system
Print or save as PDF for permanent records
Store securely (external drive, cloud storage, or physical files)
Keep these records for at least 6 years for HMRC compliance
💡Once your subscription ends, you'll only have local access to your data. These exports ensure you maintain complete records for future reference and compliance purposes.
Reactivating Your Account (Within 2 Months)
If you change your mind within 2 months of cancellation, we can quickly reactivate your account. Email accounts.receivable@telusagcg.com and we'll send an invoice. Your account will be restored upon payment.
Re-Subscribing Later
You're always welcome to re-subscribe to TELUS Farm Payroll in the future. Contact our Sales Team at farmplansales@telusagcg.com to restart your subscription.