Cancelling Your Subscription
Cancelling a Single Line Item
Email accounts.receivable@telusagcg.com with your cancellation request. We'll issue a credit against your current invoice for the amount being cancelled, and you'll pay only the remaining balance.
Cancelling Non-Business-Owning Sites moving to to Single Site (Gatekeeper)
If you're reducing to a single-site Gatekeeper subscription, note that your invoice will be adjusted to include the Data Secure cost (currently bundled with additional sites). We'll issue a full credit and reissue your invoice with the updated pricing.
Email with your request to remove non-business-owning sites from your account, with site ID and site name.
Cancelling Precision Farming Modules
Once your credit is processed, we'll update your license and deactivate the selected module(s).
💡Farm Mapping is required when using Precision Farming Actual, Target, and John Deere devices.
Adjusting Contract Businesses or Additional Businesses
You can decrease contract or additional businesses during your coverage period. After we receive your request, we'll adjust your invoice and assign a Customer Services representative to guide you through the deactivation process. Your license will be updated once complete.
⚠️No refunds are issued for mid-contract changes. We will update your contract for your next renewal period.
Cancelling Your Full Subscription
Action required: Email accounts.receivable@telusagcg.com within 2 weeks of your renewal date with:
Your reason for cancellation
Invoice number
Account name and number
We'll issue a full credit against your current invoice and cancel all future renewals.
What Happens After Full Cancellation
What You Keep
Full access to Gatekeeper and all your records on your current computer
All existing data remains locally accessible
What Changes
Future program updates will no longer be available
Automatic data backup to TELUS servers will stop (local backups only during synchronisation)
Your license will be set to inactive during the next credit processing cycle
Protect Your Data
Important: Create a secure backup immediately:
Export and safely store all Gatekeeper data
Ensure all web application data has been imported to your local system
Consider multiple backup locations (external drive, cloud storage, etc.)
Reactivating or Re-Subscribing
Reactivate Within 2 Months
If you change your mind within 2 months of cancellation, email accounts.receivable@telusagcg.com. We'll send an invoice, and your account will be restored upon payment.
Re-Subscribe Later
We would always welcome you back and if you wish to restart your subscription at any time, contact our Sales Team at farmplansales@telusagcg.com
Account Updates & Changes
Standard Updates
Email customer.engagement@telusagcg.com to request changes to:
Site names
Module assignments to different users
Company details
Purchases
For additional users or modules, email farmplansales@telusagcg.com