Cancelling a Single Line Item
Email accounts.receivable@telusagcg.com with your request. We'll issue a credit against your current invoice, and you'll only pay the remaining balance.
Cancelling Your Full Subscription
Important: Email within 2 weeks of your renewal date to accounts.receivable@telusagcg.com
Include in your email:
Your reasons for cancellation
Invoice number
Account name and number
We'll issue a full credit against your current invoice and cancel all future renewals.
What Happens After Cancellation
At renewal date, you will have a 14 day grace period to access your data. To enable you to download any reports required and field audit reports for compliance
Your TELUS Crop Management will be permanently locked after 14 days
⚠️Download and save any data you need within the 14 days of your renewal
Reactivating Your Account (Within 2 Months)
If you change your mind within 2 months of cancellation, we can quickly reactivate your account. Email accounts.receivable@telusagcg.com and we'll send an invoice. Your account will be restored upon payment.
Re-Subscribing Later
You're always welcome to re-subscribe to TELUS Crop Management in the future. Contact our Sales Team at farmplansales@telusagcg.com to restart your subscription.
Account Locked Due to Non-Payment
When Your Account Gets Locked
If an invoice remains unpaid for 14 days, your TELUS Crop Management account will be automatically locked, and you will be unable to log in.
How to Regain Access
Payment in full of the outstanding invoice is required.
Once we receive your payment, your account access will be reinstated.
Next Steps
Review your unpaid invoice for the amount due
Submit payment as soon as possible