Cancellations & Credit Notes
If you need to cancel a line item or your full subscription, email accounts.receivable@telusagcg.com as soon as possible after receiving your invoice. We'll reissue or credit your account based on the amendments needed.
💡If your invoice relates to a new order placed with our sales team, email farmplansales@telusagcg.com instead
Refund Policy
Cancellation During Your Subscription
No refunds are available if you cancel before your 12-month coverage period ends. Your subscription will continue until the end of your current coverage period, at which point it will be cancelled.
Important Information
Before cancelling, please review the relevant TELUS Billing help section for your subscription type. It will explain:
How to cancel your subscription
What happens to your data after cancellation
Your options for data access and retention