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Why is my entire Family Tree Poster blank?

Katelyn avatar
Written by Katelyn
Updated over 3 months ago

If you generated a poster that is mostly blank, this is because:

  • the person you selected as your starting person does not have ancestors in Ancestry.com or FamilySearch.org.

or

  • the individuals aren't properly connected within the Ancestry or FamilySearch family tree.

When creating your poster, be sure to select a starting person who is closer to the beginning of your line—someone like you, a child, a parent, etc. The poster will include the starting person's ancestors. If you choose a starting person at the end of your line, the poster will not generate anything because you do not have ancestral information for that person.

If a blank poster is being generated, please go to your family tree on Ancestry.com or FamilySearch.org and check the profiles of the missing ancestors. If their children and/or parents are not listed in their 'Facts' profiles, please add them and try generating a new poster in MyCanvas.

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