Experiencing difficulties while trying to sign in to your Halo account can be frustrating. Below, we address some common sign-in issues and provide practical solutions to help you access your account seamlessly.

Solution: If you can't recall your password, simply visit managedbyhalo.com and click on the "Forgot Password" link. It will send you a passwordless signing link so you can access your account.

Potential Cause: Sometimes, passwordless sign-in links may be blocked by your firm's firewall.

Solution: Request your IT team to whitelist all emails sent from domains managed by Halo. This will ensure that sign-in links and other important communications from Halo reach you without any hindrance.

Emails from Halo, including password reset and sign-in links, might occasionally land in your spam or junk folder. Always check these folders if you're expecting an email from us.

To prevent future issues, ask your IT department to whitelist all emails from domains ending in @managedbyhalo.com. This action will help in bypassing firewall barriers that might be stopping our emails.

You can send them the below text as an email.

Subject: Request to Whitelist (@halobyhines.com) Email Domains

Dear [IT Department/Manager's Name],

I'm facing issues receiving emails from Halo (@halobyhines.com), which may be due to our firewall. These emails are crucial for my work with Halo's platform. Could you please whitelist this domain (@halobyhines.com) to ensure consistent email delivery?

If you continue to face sign-in issues or have other concerns, please don't hesitate to reach out to us through the support chat on our website or by emailing our customer service team at support@myhalo.ai.