For a detailed breakdown on workflow feature please check out the Workflow Basic guide.

An order rule is made up of three sections:

  1. When - (Trigger)

  2. If - (Condition)

  3. Do - (Action)

Available Triggers

1. Order Created

"Order Created" refers to a new order is placed in MyLogiwa. A new order can be created by importing via an Excel file, manually create, or downloading from a sales channel.

2. Order Updated

"Order Updated" refers to a change that happened on the order. This triggers the rule when an existing order is updated. An order can be updated when the SAVE button hit on the order, the sales channel may update the order, or the system itself may update the order as well.

Please be careful when using this trigger because there can be too many variants that cause to update orders.

Some of the main update conditions:

  • Status change: Shipped, Cancelled, Shortage, Ready to Pack, Ready to Ship.

  • When an order is updated manually by a user (any changed detail on the order)

  • When an order is updated based on the sales channel: The order can be canceled on the sales channel, or shipment address may be changed on the channel.

  • When the shipment rate is got or a label is generated for the order

  • When the label is canceled

Next Articles:

1.What is a Workflow ( automation rule)?

2. How does workflow work?

i. Triggers: Initiators of a flow

ii. Conditions: Criteria of a flow

iii. Actions: What will apply to orders

3. Workflow generating (Video)

4. When does automation apply to orders?

5. Email automation (Video)

6. Email automation: Send email action is explained

7. Workflow examples
8. Create a rule with multiple conditions and multiple actions

Couldn’t Find What You Were Looking For?

Write to our support team:
Or go to our Help Center and search for more documents!

Did this answer your question?