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Dashboard Navigation

A clear and intuitive view of Myma.ai's Dashboard helping you find what you need faster, and accomplish tasks more efficiently.

Andy Dharmani avatar
Written by Andy Dharmani
Updated over 7 months ago

The new navigation provides a clear and intuitive view of Myma.ai's Dashboard, making it easy to explore and understand.

Key Areas of the Dashboard

  1. Insights

  2. Unified Inbox

  3. Knowledge Hub

  4. Workflows

  5. Digital Compendium (if applicable)

  6. Settings

Unified Inbox

Useful for agents and staff involved in ongoing operations.

This is where you can see all the activity and respond to live chat messages. Based on which channels you have connected, all the messages, recorded voice calls and emails are shown here

  • Active Chats: This is where the ongoing chats are shown

  • All Conversations: All historic conversations, email and voice calls

  • Tickets: All tickets, where you can assign, add notes, and manage the ticket lifecycle

Knowledge Hub

This is where the Content Manager will add and manage the data used to train the AI Chatbot.

Think of Knowledge Hub as a Content Management System (CMS) for your AI Chatbot. Setting up Knowledge Hub is the start of feeding knowledge to your AI Chatbot so that it can respond to customers 24/7.

You can add knowledge in three different ways. You can use one or all three based on your preference.

  1. Pre-Built Templates

  2. FAQs

  3. Documents

Besides that, you can add your images in Gallery and use those in Pre-Built Templates.

You will also Publish AI from this menu. You can also view logs.

Settings

Channels, Applications, User & Roles are under Settings.

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