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Connecting Your Carrier or PBX to AI Phone Agent

Add One or More Carriers or SIP Trunking Providers to Myma.ai

Written by Andy Dharmani

Who is this handbook for?

This handbook is intended for IT administrators, voice operations teams, and systems integrators who are responsible for configuring VoIP infrastructure and connecting SIP trunking providers or PBXs to the Myma.ai Voice Agent. If you're managing telephony systems and want to enable AI-powered voice automation with Myma.ai, this guide will walk you through the necessary setup steps.

What You Can Do with Myma Voice Integration

With a SIP integration into Myma.ai, you can:

  • Connect any SIP trunking provider, PBX, or SBC to the Myma.ai Voice Agent

  • Enable call transfer of a call to Voice Agent

  • Enable call transfer from Voice Agent back to your staff members

Configuring Your Carrier and phone Number

We can add one or more of your carriers or SIP trunking providers to our system. This could include an elastic SIP trunk from Twilio or any other SIP provider or PBX. We can integrate with any service that can send VoIP traffic using SIP.

We register the standard SIP extension using username/password authentication.

To proceed with the configuration, we will provide our SIP realm and signalling IP address for whitelisting. We also support SIP REFER for call transfers. In addition, we require the Caller ID, Called Number, and relevant SIP headers to be passed with the call.

Our SIP details are:

  • SIP Realm: myma.sip.jambonz.cloud

  • SIP Signalling IP: 54.236.168.131:5060

Please have your carrier whitelist the above SIP signalling IP address.

To complete the SIP registration on our side, we need the following information from you:

  1. SIP Username

  2. SIP Password

  3. Inbound SIP IP Address(es) — If you have multiple IP addresses, please provide all applicable addresses.

  4. Your SIP Realm

  5. Host Name or IP address for Outbound

Once we have these details and the IP whitelisting is completed, we can proceed with the SIP registration and testing.

Once we have configured your carrier, provide us the phone number / DID (usually an extension and attached DID for our testing) from where the Voice Agent will be receiving the calls from. We will add that as the allowed phone number/DID to receive the calls.

Below is an example of how we configure them in our systems.

Twilio Setup

If you're using Twilio Elastic SIP Trunking, follow these steps to integrate with Myma.ai:

1. Create an Elastic SIP Trunk

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from your IP communications infrastructure around the globe over a public or private connection.

2. Configure Termination URIs

Set up a SIP Domain Name that will serve as the Trunk's unique SIP URI. This is where your infrastructure will send outbound SIP traffic to Twilio.

3. Configure Origination URIs

Configure the IP address provided by Myma.ai that is the entry point into Myma.ai infrastructure. This allows Myma.ai to send calls out to the Twilio trunk.

4. Assign a Phone Number

Create or assign a Twilio number and link it to the SIP Trunk you configured. This will enable call routing from Twilio to Myma.ai.

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