If you were charged after canceling your subscription, this is most likely because the cancellation was not completed before the auto-renewal date. Subscriptions renew automatically at the end of each billing period — if the auto-renewal was not disabled in time, the subscription was renewed and the charge was applied.
Another possible reason is that the cancellation was not fully completed. Please check your account to confirm whether your subscription was successfully canceled.
Need help?
If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.