We understand that circumstances may arise where you need a refund. Our team is here to help you through the process.
Contact us via live chat on my-passion.com — click the Help button in the bottom-right corner of the page — or write to us at support@passionapp.co.
Describe the reason for your refund request and our team will get back to you as soon as possible.
Provide the following details to help us locate your purchase:
The email address used for the purchase
Your payment method (e.g., card, PayPal, or Apple Pay)
If you paid by bank card — the first 6 and last 4 digits of the card
If you paid via PayPal — the email address linked to your PayPal account
If you paid via Apple Pay — the four digits of your card's virtual account from the Wallet app
A screenshot of your payment, including the date, time, and transaction amount — this will help us verify the charge on our end.
Wait for our response — we'll confirm once your refund has been processed.
Need help?
If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.