Purchases made through the My Passion app are processed by Google Play or the App Store, not by us directly. This means we're unable to process refunds on our end — but you can request one directly through the platform you used to make the purchase.
How to request a refund on the App Store:
Open the App Store on your iOS device
Tap your profile icon in the top right
Tap Purchased and locate My Passion
Find the purchase you want refunded and tap it
Scroll down and tap Report a Problem
Choose a reason from the list and follow the instructions to complete your request
How to request a refund on Google Play:
Open the Google Play Store on your device
Tap the Menu icon (three horizontal lines) and select Account
Select Order History and find the order you want refunded
Tap the order, then tap Request a refund
Follow Google's instructions to complete your request
Need help?
If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.