If you've made a purchase but the coins haven't appeared in your account, please reach out to us with a screenshot of your purchase receipt from the App Store or Google Play.
To find your receipt:
On iOS:
Open the App Store
Tap your Profile
Tap Purchase History
Select the transaction and take a screenshot
On Android:
Open Google Play
Tap your Profile
Tap Payments & subscriptions, then Transactions
Select the purchase and take a screenshot
Once you have your screenshot, here's how to reach us:
Open the My Passion app
Go to Profile → Help Center
A new window will open — tap the Help icon in its bottom-right corner
Send us a message with your screenshot and a brief description of what happened, and our team will help you sort it out.
Need help?
If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.