There are a few common reasons why ads may not load or reward coins:
No ads available at the moment in your region
Unstable internet connection
Temporary technical issues on the ad provider's side
The app needs a refresh or update
Here's what you can try:
Check your internet connection — ads may not load properly on weak or unstable connections
Restart the app — close it completely and reopen it
Clear the app's cache — this can help with performance issues and frozen buttons
Update the app — make sure you're using the latest version, and update it from the App Store or Google Play if needed
Disable VPNs, ad-blockers, or Private DNS — these can block ads from loading
Reset your advertising ID if the "Watch an Ad" button is not clickable or missing:
Android: Go to Settings → Privacy → Ads or Settings → Google → Ads (path may vary by device) → tap Reset advertising ID
iOS: Settings → Privacy & Security → Tracking → toggle Allow Apps to Request to Track off, then immediately back on. This resets your advertising identifier and can help restore ad loading — make sure to toggle it back on, otherwise ads may stop loading entirely
If the issue continues, please reach out to us:
Open the My Passion app
Go to Profile → Help Center
A new window will open — tap the Help icon in its bottom-right corner
Send us a message with a screenshot or screen recording of the issue, and our team will help you sort it out
Need help?
If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.