If your subscription shows as active in the App Store or Google Play, it should be working correctly.
If your benefits aren't showing up in the app, here's what to do:
Open the My Passion app
Make sure you're signed in to the same Apple ID or Google account that was used to purchase the subscription
Go to Profile → Settings → Restore Subscriptions — this re-syncs your active subscription with your My Passion account
If you've restored your subscription and you're still not receiving the benefits you're supposed to, go to Profile → Contact Us
Choose how you'd like to reach us: Email or Live chat
Send us a message including:
A note that your subscription isn't providing the benefits it should
What benefits are missing
A screenshot of your purchase receipt from the App Store or Google Play
Need help?
If you still have questions, we're happy to help — reach out to us at support@passionapp.co and our support team will get back to you as soon as possible. We may follow up to request additional details, so keep an eye on your inbox.