How can I request a refund through MyRepeat: Patient Rewards?
Refunds through RepeatMD involve the approval and assistance of the medical practice where the transaction originated. Below is a comprehensive guide to help you address common refund scenarios effectively:
Overview of the Refund Policy
RepeatMD powers the app but does not independently authorize refunds. The process always requires approval from the medical practice or vendor associated with the transaction. RepeatMD only processes refunds upon receiving proper authorization from these entities.
Steps to Request a Refund
1. Verify Your Situation
Confirm the details of the charge and ensure there was an error, such as an incorrect charge, or an incorrect charge on a membership cancellation. Additionally, confirm whether the charge aligns with the terms of service or promotional offers.
2. Contact the Relevant Practice
Reach out directly to the clinic or medical practice where the charge occurred. Inform them of the issue and request their approval for a refund or credit. The practice will need to initiate the refund.
For example, if a procedure was billed incorrectly, the clinic must authorize and initiate the refund.
In the case of membership cancellations, note that cancellations typically take effect on the next billing date; any charges up to that point may not qualify for an immediate refund .
If a discount was not applied, ask the vendor to review and potentially honor the missed promotion before addressing a refund request .
3. The Clinic Initiates the Refund
Once the medical practice or clinic initiates the refund, you can expect the refund to hit the original payment method within 5-7 business days.
Frequently Asked Questions
Q: What happens if I was charged after canceling my membership?
A: Membership cancellations take effect after the next billing cycle. If charges occurred during or before that final billing period, these are typically expected under the terms. However, you can request the clinic or practice to evaluate your situation for a refund review if warranted .
Q: Can I get a refund for promotional discounts that weren’t applied?
A: Refunds or adjustments for promotions must be handled by the medical practice or clinic that processed the transactions.
Q: What if I did not receive the treatment or product I paid for?
A: Refund requests due to unfulfilled services or products also require the clinic or practice to confirm and approve the request.
Contact Information for Assistance
Medical Practices or Clinics: For initial refund requests, always contact the entity that processed your charge.
RepeatMD Customer Support: If you or the clinic need assistance with processing a refund, contact RepeatMD support via the in-app Support messenger or via email (support@repeatmd.com). Include all relevant transaction details.
Following these steps can help streamline your refund process and resolve issues efficiently. For further clarity, reach out to RepeatMD support or the associated practice directly.