Frequently Asked Questions On WI-FI Hub
Tip: You can connect to your Wi-Fi Hub using an Ethernet cable if you are experiencing issues with your wireless connection. Plug the Ethernet cable from your device to one of the yellow LAN ports on your Wi-Fi Hub.
1. How do I recover my WI-FI Hub Router Wireless Key (Password)
If you have not changed your Wi-Fi password, you will find your SSID and Password on:
The magnetic Wi-Fi card that came with your router
On the sticker behind your Wi-Fi Hub
If you have changed the wireless settings manually and do not remember your password, try one of the following:
Use a computer that is already connected to your network
If none of your computers are connected to the wireless network, connect via the Ethernet cable to one of your available Ethernet ports
Type 192.168.1.1 into your web browser
Enter the username and password (admin, admin), then select Sign in
Description: The image above shows login page to access the router from the browser.
Click on the wireless card (circled below). The wireless page appears.
Description: The image above shows the "Wireless" settings when accessing the router portal from the browser.
On the left menu, select the access point that you want to view.
Description: The image above shows the "Access Points for 2.4 & 5 Ghz" settings when accessing the router portal from the browser.
Under Access Point, you can find the network name (SSID) and wireless key (password).
You can now update the Wi-Fi SSID and password
When you have finished, click save
Changes saved successfully (at the top of the page) notification indicates your settings have been updated
Description: The image above shows the "Wireless" settings to modify the Access Point when accessing the router portal from the browser.
2. If my Wi-Fi Hub Router does not appear in the wireless devices list
on my computer or smartphone
Make sure the wireless capability on your computer or smart device is turned on
Make sure that the Wi-Fi Hub wireless interface is enabled (it is turned on by default).
You can use the Wi-Fi On/Off button
(press and hold for 5 seconds) to switch your Router Wi-Fi capability on and off. This button is physically located on the top of your Wi-Fi Hub. If none of the above works, please do the following (recommended to connect via Ethernet)
Enter 192.168.1.1 into your web browser
Enter the username and password (admin, admin), then select Sign in
Description: The image above shows login page to access the router from the browser.
Click on the Wireless Card (circled below). The Wireless page appears.
Description: The image above shows the "Wireless" settings when accessing the router portal from the browser.
In the Wireless settings, make sure that the enabled switch is set to on
Description: The image above shows the "Wireless" settings to enable wireless connection when accessing the router portal from the browser.
If the signal is low or not available, try to reposition the Wi-Fi Hub closer to your wireless device
If none of the above options work, try changing the wireless channel (see below)
The Wi-Fi Hub has “disappeared” from your wireless device list
If you could connect previously, but can’t connect anymore:
Make sure that the wireless device you are trying to connect to has its Wi-Fi signal activated (for example, sometimes laptops have a physical switch on the device that allows you turn its wireless capability on and off)
Make sure that the wireless client is still using the correct wireless settings (network name (SSID), security settings)
Poor Wireless Connectivity or Range
If the signal is low or not available, try to reposition the Wi-Fi Hub closer to your wireless device
Try changing the wireless channel (see below)
Use WPA(2)-PSK for your devices encryption
Change the wireless channel
Type 192.168.1.1 into your web browser
Enter the username and password (admin, admin), then select Sign in
Description: The image above shows login page to access the router from the browser.
Click on the Wireless Card (circled below). The Wireless page will appear
Description: The image above shows the "Wireless" settings when accessing the router portal from the browser.
In the Channel list under Interface, click a channel other than displayed in the Current channel. Be sure to click Save so the channel settings take effect.
Description: The image above shows the "Channel" selection from the Interface settings when accessing the router portal from the browser.
3. Cannot connect via WPS
The WPS button allows you to connect to another Wi-Fi device in range without the password. To do so, press the WPS button which can be found on the side of the Wi-Fi Hub next to the USB port and connect to your Wi-Fi device, please note, this only opens the Wi-Fi connection for 2 minutes.
Description: The image above shows the USB Port & WPS Button on the router.
If you have trouble connecting your wireless client via WPS, try one of the following:
Wait until the WPS LEDs of the Wi-Fi Hub and other devices are off and then try again
Move the devices closer to each other to ensure they are within wireless range
Make sure that WPS is enabled on the Wi-Fi Hub:
a. Type 192.168.1.1 into your web browser
b. Enter the username and password (admin, admin), then select Sign in
Description: The image above shows login page to access the router from the browser.
c. Click Wireless. The Wireless page appears:
Description: The image above shows the "Wireless" settings when accessing the router portal from the browser.
d. On the left menu, select the access point to which you want to connect using WPS
e. Under Access Point, make sure that:
i. Broadcast SSID is switched to on
ii. WPS is switched to on
iii. Security mode is not set to WEP (only applicable when using a 2.4 GHz radio mode)
IV. If you made changes, click Save.
Description: The image above shows the "Access Point" settings when accessing the router portal from the browser.