Mobile Service One-Time Charge
Updated over a week ago

Here are some common one-time charges applicable to Mobile Service customers that may apply on top of your subscription:

💡 If you are seeing a $1 "pending" charge on your statement this is simply a hold for credit card authentication and isn't an actual transaction. Rest assured, this will be automatically released as per your bank's credit card procedures.

Charge (w/ GST)

Description

No Charge

Mobile Plan Change Fee

$5.45

Delivery Fee

$21.80

SIM Re-delivery Fee

Up to $200 per line

Mobile Service Deposit

$49.05

Mobile Order Cancellation Charge

$32.70

SIM Replacement (Lost / Damaged)

$10.90

eSIM Replacement (Lost / Exceed Max 4 number of downloads

$3.27

eSIM Profile Download Fee (From 3rd download onwards per mobile service)

$32.70

Number Change Request Fee

$15.00

Late Payment Fee

$21.80

Service Suspension and Reactivation Fee

$21.80

Transfer of ownership

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