Mobile Service One-Time Charge
Updated over a week ago

Here are some common one-time charges applicable to Mobile Service customers that may apply on top of your subscription:

💡 If you are seeing a $1 "pending" charge on your statement this is simply a hold for credit card authentication and isn't an actual transaction. Rest assured, this will be automatically released as per your bank's credit card procedures.

Charge (w/ GST)


No Charge

Mobile Plan Change Fee


Delivery Fee


SIM Re-delivery Fee

Up to $200 per line

Mobile Service Deposit


Mobile Order Cancellation Charge


SIM Replacement (Lost / Damaged)


eSIM Replacement (Lost / Exceed Max 4 number of downloads


eSIM Profile Download Fee (From 3rd download onwards per mobile service)


Number Change Request Fee


Late Payment Fee


Service Suspension and Reactivation Fee


Transfer of ownership

Did this answer your question?