Yes, you can transfer your fibre broadband plan to a new location if it's fibre-ready (Home Reached or Home Passed). To see if your new address qualifies, click below.
📝 Please note: If your new home isn’t set up for fibre broadband yet, we’re unable to pause or extend your contract. Make sure all outstanding payments are settled before contacting us for the move.
Start Your Move with Us: Easy Steps
Initiate Your Request: Visit MyAccount, go to "Manage My Plan," and click on "Submit Relocation" to start your moving process.
Set Your Schedule: Choose your preferred date and time for the move. We'll confirm your appointment within three days via SMS, once we process your request.
Approval Notice: Please be aware that your relocation request needs MyRepublic's approval.
The image shown above features the "Submit Relocation Request" button located on the "Manage My Plan" page within the Broadband MyAccount section.
Understanding Costs for New and Relocated Connections
Termination Point Installation: If your new address doesn’t have a Termination Point (TP) installed, you will face an additional charge:
For high-rise residences: $182.03
For landed properties: $333.54
Service Fees:
A service activation fee of $61.04 by NetLink Trust is required.
A relocation fee of $59.09 will be charged for moving your service.
What These Fees Cover:
Deactivating your current fibre broadband and visiting your old address by a technician.
Activating and setting up the service at your new address, which includes a technician visit.
Get Your Relocation Fee Waived: If you renew for a 24-month contract within 3 months before or after moving, we’ll waive the $59.09 relocation charge.
Plan Ahead for Your Move: Timing is Key
NetLink Trust typically needs 2 to 4 weeks to set up a new fibre broadband service. To ensure a smooth transition, we advise scheduling your relocation appointment well in advance.