Just received your MyRepublic SIM card? Let’s get it activated in a few easy steps:
1. Choose how you want to activate your SIM (make sure you're in Singapore!):
Option 1: Activation via MyInfo
Head to MyRepublic MyAccount
Log in with your MyRepublic account details
(b) Option 2: Activation via MyRepublic Mobile App
Log in with your MyRepublic account
Enter your NRIC (double-check it matches your official ID)
2) Follow the steps shown on the page or app
If you're a new user, you'll be guided to activate your SIM.
If you're an existing user, just tap “Activate SIM card.”
That’s it! Your SIM will be up and running within 2 hours.
💡 Note: If you're bringing over your old number, you'll get a temporary one for now. We’ll text you once the transfer is done.
Why can't I activate my SIM card?
Why can't I activate my SIM card?
First, make sure you're in Singapore, as activation only works here. Also, check that you’re connected to the internet and that you've entered everything correctly. If it’s still not working, don’t worry—reach out, and we’ll help you figure it out!
My NRIC isn’t being accepted. What’s wrong?
My NRIC isn’t being accepted. What’s wrong?
Oops! Double-check that you’ve entered your NRIC exactly as it appears on your official ID. Even a small typo can cause issues. If you’re sure it’s correct and still having trouble, we’re here to help—just contact us!
I don’t see the “Activate SIM card” option in the app. What now?
I don’t see the “Activate SIM card” option in the app. What now?
If you’re already a MyRepublic customer, you might need to manually tap “Activate SIM card.” Make sure you're using the latest version of the app. If that doesn’t work, try restarting the app or logging in again. Still stuck? Let us know, and we’ll sort it out.
It’s been more than 2 hours, and my SIM still isn’t active. What should I do?
It’s been more than 2 hours, and my SIM still isn’t active. What should I do?
We get it—waiting is frustrating! Try restarting your phone and check again. If it’s still not working after that, just give us a shout, and we’ll get it sorted for you.
I’m porting my number, but I can’t activate my SIM. What’s going on?
I’m porting my number, but I can’t activate my SIM. What’s going on?
When transferring your old number, you'll get a temporary one first. Make sure you’ve followed all the steps to port your number. If activation isn’t going smoothly, check your email or SMS for updates. And if you’re still having issues, we’re happy to help!
I can’t log in to my MyRepublic account to activate my SIM. Help!
I can’t log in to my MyRepublic account to activate my SIM. Help!
No worries! If you’ve forgotten your password, just hit “Forgot Password” to reset it. If you’re still unable to log in, reach out to us—we’ll help you get back on track.