At MyRepublic, we truly value your feedback, especially when things haven't gone as you expected. Your experiences matter to us, and we're here to make things right. We're committed to resolving any issues quickly and with fairness, always prioritizing your voice.

If you need support, our live chat team is here to listen and assist. Should your concern require further attention, they'll ensure you know the next steps, guiding you through the process with empathy and care.

Submitting your complaint

To make sure we fully understand your concerns, we kindly request you fill out the form provided below. After you submit it, your complaint will be handled by a dedicated complaints manager. They will acknowledge your issue, thoroughly review it, and then reach out to you for a detailed discussion. Together, we'll explore where things didn't go as planned and find a path forward to resolve the matter. And remember, if you need any assistance along the way, our friendly customer service team is always here to support you.

Please complete the below form

For details on our privacy practices, including how we collect, use, and protect your information, please review our Privacy Policy available at https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/. This policy outlines our commitment to safeguarding your data and your privacy rights.

You have the option to designate a family member, friend, or someone else you trust as an advocate or authorised representative for your account. This person can then lodge a complaint and engage in discussions on your behalf, ensuring your voice is heard. (The account holder is required to get in touch with us directly to add this individual to the account.)

Additionally, if you have a disability or special needs, we are more than ready to assist you in submitting a complaint. Our aim is to make sure everyone has equal access to our support and complaint resolution process.

Complaint acknowledgement

If you reach out to us through phone, online chat, or by filling out a feedback form on our website, we will acknowledge your complaint right away. In case you contact us via email or traditional mail, expect a written acknowledgement from us within two business days of receiving your message.

To help you keep track of your complaint, we'll assign it a unique reference number. This number allows you to easily monitor the progress of your complaint.

We'll make sure to keep you informed with regular updates about the status of your complaint. Additionally, you're always welcome to contact us and inquire about your complaint by mentioning your unique reference number.

​