Skip to main content
All CollectionsBilling & Payments, Forms, App Features, SecurityPayment & Billing
My fibre broadband has been suspended due to late payments. What should I do?
My fibre broadband has been suspended due to late payments. What should I do?
Updated over 10 months ago

If we've tried to reach you multiple times but haven't had any luck, and your bill payment is overdue, we may have to suspend your fibre service as a last resort 🚫🌐.

To get your service back πŸ”„, you'll need to make the full overdue payment right away πŸ’³. Also, for consumer accounts, a reactivation fee of $49.05 will be charged for each reactivation. Once your payment is confirmed, we'll get your service up and running again πŸš€.

For details on different ways to make a payment, you can click here.

Also, keep in mind that with the GST rate increasing from 8% to 9% starting 1 January 2024, the prices mentioned may be slightly adjusted πŸ’².

Did this answer your question?