No need to worry! If your number port request has been rejected, it's likely due to an information mismatch with your original telecom provider. You can Re-submit the port in our app. Alternatively, our dedicated number port team will reach out to you to collect all the necessary details and ensure a smooth re-submission process.
Here are some potential reasons for the rejection:
The line is not active or is suspended in your original telecom provider.
There is a mismatch in the submitted name, ID, or mobile number.
Incorrect donor telecom provider selected during order submission.
The mobile number belongs to someone else.
The mobile number is associated with a prepaid plan.
Rest assured, we're here to assist you in resolving any issues and making sure your number porting process is successful.