No worries! A port rejection is usually due to a mismatch in the information provided to your original telecom provider. Here's what to do:
For 4G Services: Re-submit the port request via our app.
For 5G Accounts: Reply to the email from our order team.
Our number port team may also contact you directly to gather the necessary details and help with the re-submission.
Common Reasons for Rejection
The line is inactive or suspended with your original provider.
Mismatch in the name, ID, or mobile number submitted.
Incorrect donor telecom provider selected during order.
The number belongs to someone else.
The number is associated with a prepaid plan.
Rest assured, we’ll work with you to resolve any issues and ensure a successful porting process.