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I received an SMS saying my mobile number port is rejected, what should I do?
I received an SMS saying my mobile number port is rejected, what should I do?
Updated over a week ago

No need to worry! If your number port request has been rejected, it's likely due to an information mismatch with your original telecom provider. Here's what you can do next:

  • For 4G Services: Re-submit the port request via our app.

  • For 5G Accounts: Reply to the email from our order team.

Our dedicated number port team may also contact you to collect the necessary details and ensure a smooth re-submission process.

Common Reasons for Rejection

  1. The line is not active or is suspended with your original telecom provider.

  2. There is a mismatch in the submitted name, ID, or mobile number.

  3. An incorrect donor telecom provider was selected during order submission.

  4. The mobile number belongs to someone else.

  5. The mobile number is associated with a prepaid plan.

Rest assured, we're here to assist you in resolving any issues to ensure your number porting process is successful.

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