To cancel your broadband service, the primary subscriber must notify us via Chat between 7 and 30 days before the desired termination date. Please provide the following information:
The desired termination date for your service.
Subscriber’s full name, NRIC/FIN number, and service address.
Preferred date and time for ONT (Optical Network Terminal) collection.
Reason for service termination.
👉 Please note, we need all the information listed above to process your request. Without it, we're unable to move forward.
Once we begin processing your termination request, it cannot be reversed. Additionally, terminating your fibre broadband will also end any related services, such as home voice.
For assistance, please reach out to speak to our team.
Home Voice Number Porting
If you plan to transfer your current home voice number to another provider, your service must stay active. Once the number is successfully transferred, you can then request to terminate your fibre broadband and home voice services.
👉 Please note, that terminating the number port service for a number that has been ported to MyRepublic may result in a fee of $49.91.
Return of Equipment
These are the equipment that are required to be returned:-
1. Alcatel Lucent/ Nokia modem
2. Patch Cord
3. Power cable
4. LAN cable
Description: The image shows the ONT set, which includes items such as a fibre patch cord, LAN cable, modem, and power adapter. These items will need to be returned when terminating the broadband service.
If you purchased any router with MyRepublic, it's yours to keep.
Charges
Description (where applicable) | Charge (w/ GST) |
Damaged/ lost of Fibre Patch Cord | $10.19 |
Damaged/ lost of LAN Cable | $10.19 |
Damaged/ lost of Adapter | $10.19 |
Damaged/ lost of ONT/ Modem | $152.81 |
Missed your 1st Appt and need another appointment | $21.80 |
Unavailable for an appointment or Reschedule within 24 hours of the scheduled appointment date & time | $21.80 |
👉 Note: If you miss your first equipment collection appointment, you will be charged $183.38 for equipment loss, but this fee will be waived if you return the equipment within two weeks of the termination date or one week from the first missed appointment, whichever is sooner.
Final Bill
During Contract: Termination incurs a fee of your monthly subscription multiplied by the remaining contract months.
Off Contract: A full monthly subscription will be billed through to the end of the billing cycle.
No-Contract Plan: You will be charged your full monthly subscription until the billing cycle ends.
Final Bill: Post-termination, covers outstanding charges like call fees, equipment loss, etc.