We're sorry to hear that you are having issues connecting online. Let's perform some quick troubleshooting to see if this fixes your issue.
Note: The following is an interactive troubleshooting guide. Before you begin, it's important to check the following:
1. Network Maintenance & Upgrades
In order to serve you better, MyRepublic or NetLink Trust (NLT) may conduct network maintenance from time to time.
If you are having issues connecting to the internet, you can check here to see if we are working on the network in your area.
2. Up to date Payment
Your service may be disrupted if your billing details are not updated or you have missed any payment. You can log in to our mobile app to view your outstanding amount.
Tip: Not sure how to pay for your bill? Check out our different payment mode here
Checking your Physical Network Setup
Checking your Physical Network Setup
Here's how a typical set up should look like:
Description: The image above displays the correct device setup for a MyRepublic Fibre service which includes the Netlink Trust Termination Point, MyRepublic Modem (ONT) & a router. Additional peripherals include: Fiber patch cord, LAN cables and power adapters.
For Dual-Fibre Plans
Description: The image above displays the correct device setup for a MyRepublic Dual/Gamer Fibre service which includes the Netlink Trust Termination Point, MyRepublic Modem (ONT) & a router. Additional peripherals include: Fiber patch cord, LAN cables, power adapters, internet devices.
What to check for?
Make sure that the yellow fibre patch cord, Ethernet cable, and power supply wire is not bent or broken and it's properly secured to the power point
Power is switched on
There are lights on your modem and router
Examples of Broken Cables:
Description: The images above display samples of defective ethernet (LAN) cables.
Swapping Cables
If your connection is not working after you have followed the above, please test with an alternative cable just to make sure this isn't the issue.
Power Cycle your ONT and Router
Power Cycle your ONT and Router
How to Power Cycle Your ONT and Router?
If you're still facing networking issues, we recommend power cycling both the modem and router.
Power down the devices for at least 3 minutes before restarting the devices.
1. Locate the main switch for your ONT and Router
2. Switch it off for at least 3 minutes before turning it on again
If your connection still doesn't work and you will need some further help, feel free to chat with our human team.