We're sorry to hear that you are experiencing slow and intermittent connection. Let's try some troubleshooting to see if this fixes your speed issue.
Note: The following is an interactive troubleshooting guide. Before you begin, it's important to check the following:
Network Maintenance & Upgrades
In order to serve you better, MyRepublic or NetLink Trust (NLT) may conduct network maintenance from time to time.
If you are having slow/ intermittent connection, you can check here to see if we are working on the network in your area.
Broadband Troubleshooting: Understanding your Plan and Speed (wireless connection)
Broadband Troubleshooting: Understanding your Plan and Speed (wireless connection)
For wireless connection, actual performance will depend greatly on factors that specific to your house and devices in use, including:
Distance from the router to your device
The mix of wireless products and operating systems used
Wireless interference
Building materials and construction
Device specification condition not met etc
Tips: To get the best performance out of your broadband plan, we recommend a direct LAN cable connection to your Nokia or Alcatel Lucent ONT (Modem)
Here's what you can do to improve your Wi-Fi connection:
1. Reposition your Wi-Fi Router
Ideally, your Wi-Fi router should be placed at a central, elevated spot (like the top of a shelf in the living room) so walls or other obstacles do not block its signal. The location of the router should also avoid sources of electrical interference such as microwaves, cordless phones, and TVs.
2. Check your device's hardware
Check that both your router as well as your computer’s wireless network adapter supports 802.11ac, the latest Wi-Fi technology. Even a single device in the home running on an older Wi-Fi technology standard, such as 802.11g, can cause your router to lower it’s maximum speed to 10Mbps.
3. Disable all firewalls or anti-virus programs (at least temporarily while you do testing)
As there may be configuration/ settings conflict why may interfere with the speed
4. Remove any added equipment e.g. home plug, switches etc
Slow speeds may be attributed to faulty internal cabling in datapoints/ deteriorated electrical cabling on your home plug/ switches etc. You can try to temporarily remove it and re-test your connection. If your connections are stable, this means that you may need to replace your current added equipment.
Note: To run a speed test, open https://www.speedtest.net/ Make sure you choose the Singapore server before you click GO.
Broadband Troubleshooting: Understanding your Plan and Speed (wired connection)
Broadband Troubleshooting: Understanding your Plan and Speed (wired connection)
For wired connection, check out the typical speed you should be getting here.
Not getting the mentioned speed?
You can disable your antivirus/ firewall as there may be configuration/ settings conflict which may interfere with the speed
Ensure that you are using a Cat5/ 5E/ 6 LAN cable
Your computer's ethernet card is able to support up to 1Gbps
Set your laptop power saving settings to "High Performance"
Connect your computer directly to our ONT (Nokia or Alcatel Lucent modem) as slow speeds may be attributed to faulty internal cabling in datapoints/ deteriorated electrical cabling on your home plug/ switches etc
Note: To run a speed test, open https://www.speedtest.net/ Make sure you choose the Singapore server before you click GO.
Broadband Troubleshooting: Firmware Upgrade
Broadband Troubleshooting: Firmware Upgrade
If you are experiencing intermittent connection, it could be that your firmware is not up to date.
Here's how you can upgrade your firmware:
For ASUS routers, click here
For TP-link Deco routers, you can download the Deco App from Google Play or Apple App Store and select "Upgrade Deco" from the mobile app.
For TP-Link EC330 router, you can go to your TP-Link management portal to upgrade your firmware.
For MyRepublic Wi-Fi Hub and Halo, the firmware is updated by us automatically
If your connection still doesn't work and you will need some further help, you can contact our customer support.