Mobile Support (4G & 5G)
Everything you need to know about our Mobile Services
110 articles
MyRewards FAQs
I am prompted to perform an additional Face Verification using Singpass during my order sign-up and/or SIM activation. Why is this needed?
Does MyRepublic support a Multi SIM card?
Can I choose my preferred mobile number when I am getting a new mobile service?
Mobile Service Excess Charges
What type of SIM card will I be getting?
Is MyRepublic's SIM card NFC enabled?
Where can I enjoy MyRepublic 's 5G service?
How to install my eSIM on a new device
eSIM Compatible Device List
Activate your eSIM
Mobile Service One-Time Charge
I have a phone that supports eSIM and Physical SIM. Can I use both eSIM and Physical SIM concurrently?
Activate your MyRepublic SIM Card
Where can I sign up for MyRepublic mobile services?
How can I sign up a new mobile service with MyRepublic? What are the requirements?
How many mobile lines can I subscribe to?
I have been asked to place a guarantee deposit in order to subscribe to MyRepublic Mobile Service. Why is it so?
Activate your MyRepublic SIM Card (via MyRepublic Official Stores)
How do I request number porting during sign-up?
I am an existing MyRepublic subscriber, can I port-in my number from another telco?
If I select port-in upon check-out, can I still use my SIM from my old telco with my old number until port-in is completed?
What charges do I incur when I request a port-in?
I received an SMS saying my mobile number port is rejected, what should I do?
What happen to my previous mobile service after the porting is successful?
When can I start using MyRepublic SIM card if I have requested number porting during sign-up?
Your checklist before porting your mobile number to MyRepublic
Mobile Roaming and Data Booster Add-Ons
IDD Calls to Country Codes +2xx - To use MyRepublic IDD1550
Mobile Roaming, IDD and International SMS Services
MyRepublic Supported Roaming Partners
I can't call, SMS or use any data overseas, can you help me?
I am not able to hook on to any roaming network on my mobile, what should I do?
How do I activate Roaming?
When will my travel booster plans be automatically renewed?
Which Travel Booster should I get for my upcoming trip overseas?
Roaming FAQs
What happens if I exceed my plan’s bundled data?
How do I check if I have subscribed to any Travel Boosters?
How to purchase and install the MyRepublic Everywhere Travel eSIM for your next trip!
MyRepublic Everywhere eSIM Supported Device
How to conserve Mobile Data?
Mobile Troubleshooting: SIM Error and No Mobile Network
Mobile 4G Network Speed
Troubleshooting for 4G connectivity on Mobile (Android & iOS)
Mobile Troubleshooting: Not able to use a specific service (call/ SMS/ data)
Mobile Troubleshooting: No Network Coverage
What is Unlimited data at managed speeds thereafter? Why am I experiencing slower data speed after I have fully utilised my data allowance?
MyRepublic Mobile Network Performance
Why do I get little or no coverage in some areas?
Why am I getting slow internet speed on my mobile?
How do check & set SMSC number on my mobile?
I can't receive any SMS/ OTP, what should I do?
Can I use personal hotspot/tethering function on MyRepublic network?
Mobile Troubleshooting: Local/ Roaming Data
Mobile Troubleshooting: Local/ Roaming Calls
Mobile Troubleshooting: Local/ Roaming SMS
Mobile Troubleshooting: Which service is affected?
Mobile Troubleshooting: Network Configuration (Roaming)
Mobile Troubleshooting: Network Configuration (Local - Singapore)
Mobile Troubleshooting: Your Phone Settings
Mobile 5G Network Speed