FAQ

Here are some answers to our most frequently asked questions.

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14 articles in this collection
Written by Rob Gray

I forgot my password. How can I retrieve it?

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Written by Rob Gray
Updated over a week ago

Who should I contact if I have questions about my child's account balance?

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Written by Rob Gray
Updated over a week ago

Who actually maintains my students' account?

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Written by Rob Gray
Updated over a week ago

What is the difference between ala carte and meal plan?

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Written by Rob Gray
Updated over a week ago

Why am I being told that I'm using an 'iframe' and the login is disabled?

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Written by Rob Gray
Updated over a week ago

Who should I contact if I have questions about a recent payment or purchase?

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Written by Rob Gray
Updated over a week ago

How do I get a Student ID number?

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Written by Rob Gray
Updated over a week ago

What happens to the money in my child’s account at the end of the school year?

This is a frequent question. Here is what happens with your student's balance at the end of the school year.
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Written by Rob Gray
Updated over a week ago

How do I close my parent account?

We will be sad to see you go. Here is how to deactivate your parent account.
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Written by Rob Gray
Updated over a week ago

Is there a fee to make a deposit?

Fees associated with using our service.
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Written by Rob Gray
Updated over a week ago

How do I add additional students after the initial set up of my account?

Adding another student to your account? Follow these instructions.
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Written by Rob Gray
Updated over a week ago

How do I find out what my child has been purchasing?

When you want to know what your student has been eating.
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Written by Rob Gray
Updated over a week ago

Can I make payments to multiple children's accounts with one payment?

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Written by Rob Gray
Updated over a week ago

How do I get a refund?

You have made an errant deposit or you have a student who has graduated and your want your money back.
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Written by Rob Gray
Updated over a week ago