If you’re experiencing issues while using MysticPOD, don’t worry — we’ve got your back. Below is a list of common app problems and the steps you can take to fix them quickly. If you're still stuck after trying these suggestions, our support team is always here to help!
Login or Loading Issues
Problem: The app won’t load properly, or you're unable to log in.
Solutions:
Make sure you have a stable internet connection.
Try refreshing the page or restarting your browser.
Clear your browser’s cache and cookies.
Ensure you're using the latest version of your browser (Chrome is recommended).
Try using Incognito/Private mode.
Disable browser extensions that might interfere (like ad blockers).
If the problem continues, try logging in on a different browser or device.
Image Not Generating or Getting Stuck
Problem: You’ve submitted a prompt, but nothing happens — or it gets stuck on the loading screen.
Solutions:
Refresh the page and try again.
Check if your internet connection is stable.
Try generating a different image to see if the issue is prompt-specific.
Log out and back into your account.
Important: If you’ve already started a generation process, please wait until it’s fully completed before starting another one. Multiple requests at once can overload the system, causing further delays, freezing, or errors.
If it's happening repeatedly, contact support with a screenshot and your prompt details.
Image Generation Errors (Timeouts, Empty Results, etc.)
Problem: You receive an error or get a blank/failed result.
Solutions:
Wait a few minutes and try again — sometimes servers get temporarily overloaded.
Simplify your prompt and avoid using special characters.
Make sure your credit balance is sufficient.
If the issue persists, report the error message to support so we can investigate.
Credits or Subscription Not Reflecting
Problem: You’ve upgraded or purchased credits, but your account still shows the old balance.
Solutions:
Log out and log back into your account.
Check your email for confirmation of your subscription or credit purchase.
Refresh the page or clear your browser cache.
If it still doesn't update, contact support with your transaction ID or screenshot.
Browser-Related Glitches
Problem: Some features aren’t working, or things seem "off."
Solutions:
Try a different browser (we recommend Chrome).
Clear your cache and cookies.
Use Incognito/Private mode to rule out extension conflicts.
Sometimes, a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) helps reload everything cleanly.
Download Issues
Problem: Downloads aren’t working.
Solutions:
Refresh the page and try downloading again.
Make sure pop-ups are enabled in your browser.
Check your Downloads folder to ensure the file hasn’t already been saved.
Try using a different browser.
File types when downloading:
Initial Image Generated: JPEG
BG Removed Image: PNG
Vectorized Image: SVG
Upscaled Image: WEBP
If the issue persists, take a screenshot and reach out to support.
Issues with Tagging, Titles, or Descriptions
Problem: Titles, descriptions, or tags are not saving or not auto-generating.
Solutions:
Make sure your internet connection is stable.
Refresh the page and try again.
Double-check for any unsupported characters.
If using auto-generation, click the arrow icon again after a few seconds.
Let us know if this continues so we can assist further.
Slow App Performance or Lag
Problem: MysticPOD feels slow or lags when performing tasks.
Solutions:
Close other heavy browser tabs or applications.
Clear your browser cache.
Make sure you're not running any VPN or firewall that could be throttling connection.
Restart your browser or device.
Still slow? Let us know what actions cause the issue, so we can investigate.
Using MysticPOD on Mobile Devices
Problem: Some features may not work properly or display incorrectly on mobile browsers.
Solutions:
For the best experience, use MysticPOD on a desktop or laptop browser.
If you're using a mobile device, try switching to desktop mode in your browser settings.
Clear your mobile browser’s cache and cookies.
Ensure your browser app is updated to the latest version.
Try using a different browser (e.g., Chrome or Safari).
If the issue continues, we recommend switching to a desktop device for optimal functionality
Invoice Download Issues
Problem: Clicking on “Current Plan” to access invoices either doesn't open anything or users don’t see the new tab.
Solutions:
Check if a new browser tab or window opened in the background — it might be hidden behind your current window.
Make sure pop-ups are enabled in your browser settings.
Try right-clicking on the “Current Plan” link and selecting “Open link in new tab.”
Clear your browser’s cache and cookies, then refresh the page.
Use a different browser if the issue persists (Chrome is recommended).
🚨 When to Contact Support
If none of the above steps solve your issue, please reach out to us via the in-app chat or email support. Be sure to include:
A brief description of the issue
Any error messages you received
A screenshot (if applicable)
The steps you’ve already tried
We’re here to help and will get back to you as soon as possible!
Stay creative, and thanks for using MysticPOD!