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What level of service can I expect from Trev?
What level of service can I expect from Trev?
Scott Townshend avatar
Written by Scott Townshend
Updated over a week ago

How to reach us

The Intercom chat tool is our preferred communication channel because it’s the most efficient way for us to deliver the information you need and point you towards heaps of helpful content.

Handy tip! Our Intercom is really easy to use and is always located in the bottom left corner of your screen when you’re using Trev. Just click on the chat icon in the circle to start a conversation!

If you’d prefer to talk to someone we’re more than happy to get on the phone. Drop us a line on Intercom or send us an email to let us know what number we can reach you on and the best time to call.

What’s the response time?

We operate during standard business hours (NZT) which are Monday-Friday 8am-5pm. We also keep an eye on Intercom over the weekends and public holidays* in case there’s anything urgent you need a hand with.

Our support resources are geared around our heaviest usage period on Trev, between 9am and 1pm. We will respond to messages within those hours as soon as we can, and for any messages outside those times we’ll be in touch that day at the very least.

*We’re predominantly Waikato-based so we observe the Auckland/Waikato Anniversary public holiday.

When can I expect my issue to be resolved?

We’re able to solve most requests within a couple of minutes. Any bugs that may occur from time to time might need to be fixed overnight, and if it’s something that might take a little longer we’ll keep communication open so you know where things are at.

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