How to reach us
Our live chat tool is the best way to stay in touch - it’s the fastest and most efficient way for us to get you the information you need and point you towards heaps of helpful content.
Handy tip: Intercom is super easy to use and always available in the bottom left corner of your screen when you’re using Trev. Just click the chat icon to start a conversation.
Prefer a chat over the phone? No worries, we’re more than happy to give you a call. Just send us a message through Intercom or send us an email with the best number to reach you on and a good time to call.
What’s the response time?
We operate during standard business hours (NZT) which are Monday-Friday 8am-5pm. We also keep an eye on Intercom over the weekends and public holidays in case there’s anything urgent you need a hand with.
Our support resources are geared around our heaviest usage period on Trev, between 9am and 1pm. We will respond to messages within those hours as soon as we can, and for any messages outside those times we’ll be in touch that day at the very least.
When can I expect my issue to be resolved?
We’re able to solve most requests within a couple of minutes. Any bugs that may occur from time to time might need to be fixed overnight, and if it’s something that might take a little longer we’ll keep communication open so you know where things are at.