We know that technical issues can be frustrating, so here are some quick handy fixes to get you back on track:
Google Chrome is the best browser for our lessons. Or, if you’re using an iPad, you’ll need Safari.
Check for updates. Make sure your computer software and browser are the most up-to-date versions.
Check your sound isn’t muted and that your computer is using the right sound device (we recommend a wired headset).
Test your microphone using a voice recording application to verify if it's functioning. On Windows, Voice Recorder. On Mac, Voice Memos.
Check your internet connection - we have some tips and tricks here 🙌
Restart your computer. Sometimes that really is the answer!
Clearing cookies and cache can often resolve browser-related issues, as it removes temporary data that may interfere with the proper functioning of websites and online platforms. Follow the steps below:
Please note with our new platform we no longer recommend using Incognito
Didn’t find what you were looking for? Check out the suggested articles, or get in touch, and a member of our team will be happy to help. Our live chat is the best and simplest way to get in touch!