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Getting Started
What setup do I need to get started?
What setup do I need to get started?

You’ll need certain tech and might run some updates for your online lessons to go smoothly

Updated over a week ago

It’s important to make sure you have the right tech and make sure it’s up to date to get the most out of your lessons. You’ll need:

The right device

  • A Windows laptop or desktop computer

  • A MacBook or iMac

  • An iPad

    • Please note that Amazon Fire & Android tablets are not compatible with our platform

  • A graphics tablet can be really useful (but you don’t need one!).

Please don't access your lesson from a mobile phone. The lesson space was designed to be used specifically on laptops or computers, so delivering a lesson from a mobile phone will lower the lesson quality for yourself and your students. If you're experiencing tech problems on your laptop/PC, please contact our tech support team on LiveChat (bottom right-hand side of the screen), who'll be best placed to support you.

A microphone

  • A wired headset with a microphone works best.

We don’t recommend wireless devices (like AirPods) as these are susceptible to interference and can lead to audio echoes or no audio at all.

A webcam

  • Any webcam will do!

    • Please note that OBS (Open Broadcaster Software) is not recommended as this interferes with the space

A strong internet connection

  • See how you can get the most out of your internet connection here.

  • You need at least 2mb/s upload and 5 mb/s download speeds.

The right browser

  • We recommend Google Chrome, but try Edge (Chromium), Safari or Firefox too to see which is best for you.

    • If you’re using an iPad, you need to use Safari.

  • Make sure that your browser is up to date.

  • Using Incognito mode is no longer compatible with our new platform - please do not use this.

Have you got everything ready to go? Great! If you’re a tutor or having private lessons, you can run the setup test with our trial lesson space to make sure everything is ready for your first lesson.

If you’re having lessons through school, your teacher will make sure that you have everything that you need.

Didn’t find what you were looking for? Check out the suggested articles, or get in touch, and a member of our team will be happy to help. Our live chat is the best and simplest way to get in touch!

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