Contents
GCSE and KS3 Cancellation Policy
Introduction
MyTutorWeb Ltd (MTW) was founded to offer life-changing tuition for all. Our site was developed with the aim for high-quality lessons to take place in a safe environment and this is reflected in several key built-in features.
We’re committed to ensuring the highest possible standard of personal safety, well-being and safeguarding of each student and tutor using MTW.
Policy statement
This policy makes clear what MyTutor expects from tutors in the event tutors can’t attend their GCSE & KS3 lessons.
Contents
Why do you have a cancellation policy for school opportunities?
When you cancel a Schools Programme lesson, we need to find another tutor to cover for you. To fully support your pupils, it’s important to give the cover tutor enough time and information to prepare. That means:
Giving us at least 24 working hours notice if you can’t make a lesson
Writing a full cover report when requesting a cover tutor
You can cancel lessons from your Bookings page. See a step-by-step GCSE and KS3 Cancellation Guide.
What’s your cancellation policy?
If you can't make a lesson, you should let us know with at least 24 working hours notice.
You can do this by cancelling from your Bookings page. If you can’t access your Bookings page, please get in touch with us as soon as you can on via live chat.
We ask for at least 24 working hours notice so the cover tutor we find has plenty of time to prepare a good lesson. It’s also the same amount of notice we ask from our schools when they need to cancel lessons.
If you’re requesting cover for one of your regular pupils, you’ll need to write a cover report.
Please note: Even if you can’t give us the full 24 hours notice, it’s still really important to let us know you can’t make a lesson from your Bookings page. That way we can still organise a cover lesson, even if it’s at short notice.
See our Attendance Policy for more info on what happens when you miss a lesson without telling us.
What happens if I don’t give 24 hours' notice when I cancel?
If you cancel a lesson with less than 24 working hours notice, we’ll be in touch via email to let you know, and to find out if we can do anything to help.
After this, if we see that you continue to cancel lessons frequently at short notice, we'll be in touch again to understand why.
After two warning emails and continued frequent lesson cancellations with less than 24 working hours notice, then we may remove you from the platform.
However, if you go 60 days without cancelling any lessons within 24 working hours of the lesson start time, we’ll reset your cancellation warnings.
Remember, it’s always better to tell us in advance if you can’t make a lesson - even if it’s at short notice - so we can organise a cover lesson for you. We understand that illness and emergencies can happen, and one or two late cancellations won’t affect you.
However, missing even one lesson without telling us will reduce your access to school opportunities. See our Attendance Policy for more info on what happens when you miss a lesson without telling us.
What happens if I don’t write a cover report?
If you need a cover tutor for one of your recurring lessons, you’ll need to provide them with a cover report.
If we see you haven’t written a report for your cover tutor, we’ll be in touch via email to find out why, and to check if we can do anything to help write cover reports in future.
You can find out more about writing cover reports in our cancellation guide.
Why do you have a cover request limit?
When a pupil repeatedly has cover tutors, it can really set back their progress.
That’s why we put a limit on the number of cover requests you make for each recurring slot.
If you go above this number, you’ll have to cancel the whole slot. The number depends on the length of the slot:
Slot length | Cover requests allowed |
1 - 5 | 0 |
6 - 10 | 1 |
11+ | 2 |
It’s also why we don’t allow you to request cover for the first lesson in a slot. If you can’t make the first lesson in a recurring slot, you’ll have to cancel the whole thing.
Note: If the school has rearranged the initial first lesson and it is now at the end of the programme then the second lesson will now become the first lesson of the programme.
This means you cannot request cover for that second lesson as it is now the first lesson of the programme.
What if I need to cancel late for a reason outside my control?
As a tutor, you’re responsible for letting us know in plenty of time if you can’t make a lesson. That means:
Planning ahead so you know you can manage your lessons alongside your other commitments
Calling our support team to cancel if you can’t access the MyTutor website
Taking time off if you’re struggling with your health or other commitments
However, we understand there can be exceptional circumstances that you do not have control over. If this is the case, please get in touch with us so we can take your reasons into account.
A-Level Rescheduling Guide
Schools Programme A Level Rescheduling Guide
This article tells you what to do if you can’t make an A Level lesson on the Schools Programme.
For GCSE or KS3 lessons, check out our GCSE & KS3 Cancellation Guide.
Contents
What do I do if I can’t make an A-Level lesson?
We don’t allow cover tutors for A-Level lessons. If you can’t make an A Level lesson, you’ll need to get in touch with your pupil to arrange a new time for it.
It’s best to discuss this during a lesson itself but you should also message A-Level pupils through your MyTutor messages so there is a written record of your reschedule. Please give your pupil at least 24 working hours notice.
Once you and your pupil have agreed on a new time for the lesson, get in touch with us so we can reschedule it for you. Remember to include all the details of the lesson you want to reschedule and the new rescheduled time.
What if I have to reschedule with less than 24 hours notice?
If your lesson is due to start soon, but you and your pupil haven’t discussed a time to reschedule it yet, please get in touch with us as soon as you can on 020 3773 6020.
We’ll move the lesson to the end of the recurring slot (the week after your last lesson). If that doesn’t work for you, feel free to discuss a new time for the lesson with your pupil when you next see them and then let us know the outcome.
Remember to confirm the change with your pupil by sending them a message.
If you don’t let us know, it will be marked as a missed lesson - and missed lessons will impact your access to school opportunities (find out more in our Attendance Policy).
What if my pupil is unable to make the lesson?
If the pupil is unable to make the lesson, make sure you message your pupil ASAP to reschedule. Even if you agreed in the lesson space, you must confirm this in your messages!
Get in touch! Once you agree on a new time/date, you need to let us know. Remember to include: the pupil’s name, the details of the original lesson, and the rescheduled lesson details.
We recommend giving your A-level pupil up to 3 hours before the lesson to respond.
What if my pupil doesn’t respond?
If you still haven’t heard back from the pupil and your lesson starts in less than 3 hours, please get in touch with us as soon as you can on 020 3773 6020.
We’ll move the lesson to the end of the recurring slot (the week after your last lesson), and contact your pupil’s teacher.
If that time doesn’t work for you, feel free to discuss a new time for the lesson with your pupil when you next see them and let us know the outcome.