Steps before your programme starts

We've put together a general timeline of what happens in the run-up to your programme, to give you a helpful picture of what to expect!

Just a heads up - this timeline may vary based on your programme.

3 working weeks

Organise your programme - working with our Sales Team, you’ll let us know how many lessons pupils will be having and for how many weeks.

Email Introduction to your Relationship Manager - you’ll receive an email introducing your Relationship Manager at MyTutor, and are invited to book an Onboarding call with them using the meeting link provided.

Access to your Teacher Account - this is how you manage your programme. You’ll need to fill in and return the Pupil Details Form.

Any additional teachers helping you with your programme will also get Teacher Accounts set up but won’t have access as the Programme Lead.

School Network Test Booked - our Tech Team contacts your IT department to book this important step, allowing us to ensure your school will be able to use our platform for your lessons.

2 working weeks

Complete Onboarding call with your RM - you’ll be introduced and walked through all the processes and details of how your programme will work.

8 - 10 working days

Return your Pupil Details Form - once you submit your form, our teams will verify it. You’ll receive a welcome email to confirm when your programme is set up.

School Network Test Passed/Failed - the SNT should be complete by this point, if not your RM will let you know.

7 working days

Access to Pupil log-in details - you’ll be able to download and share your pupil’s log-in details and prepare your school for their upcoming lessons.

Before the first lesson

Ready for the first week - your RM will get in touch just to double check you’ve got everything you need before it all kicks off.

Pupils receive Lesson Reminder email - your pupils will get their first reminder emails, sent 30 minutes before their lesson.

Check out a few other helpful articles below for more support:

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